Users phone you up and ask you to do a Lexis search and then they tell you exactly what search terms to put in? It goes something like this:
USER: I'm looking for articles from the American press on reparations and slavery.
ME: Going how far back?
USER: The last couple of years should be fine.
ME: No problem.
USER: It might help if you use the search terms "reparations" and "slavery".
USER: And it would probably also help if you just looked in the American press.
I may adopt a similarly patronising approach the next time I'm a customer. I can't wait to see the reaction of the bus driver when I start telling him at what point along the route it would be helpful to open and shut the doors . . .