Thursday, February 09, 2006

Don't you just hate it when . . .

Users phone you up and ask you to do a Lexis search and then they tell you exactly what search terms to put in? It goes something like this:

USER: I'm looking for articles from the American press on reparations and slavery.

ME: Going how far back?

USER: The last couple of years should be fine.

ME: No problem.

USER: It might help if you use the search terms "reparations" and "slavery".

ME: !

USER: And it would probably also help if you just looked in the American press.

ME: !!!!!

I may adopt a similarly patronising approach the next time I'm a customer. I can't wait to see the reaction of the bus driver when I start telling him at what point along the route it would be helpful to open and shut the doors . . .

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